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Frequently Asked Questions

ACTvisitor

Why can't I edit a visitors details after I print their badge?

Once you've printed the badge, the system won't allow you to edit the visitors details, this is to ensure there isn't a badge created with details that don't match a visit in the system. This is especially important for security reasons, where a badge would then not match an entry on the system if checked by security.

How to Check Out a Visitor

Click on the visitor console button, the second button in from the left that looks like a group of people

Open the onsite tab in the visitor console screen

Double click on the visitor that you wish to check out

This will bring the visitor into the “schedule visitor” screen on the right.

Click on the “Check Out” button

The visitor will then be checked out and the visitors details including their check out date and time will move into the “checked out date/time” tab below

The visitor has now been checked out and the visit details can be reviewed at any time using the visitor history function.

How to Install the Barcode Reader App

Click on the second icon in from the right – the down arrow

Click on the appropriate visitor barcode reader option depending on whether you have a windows or a mac operating system

If a warning message appears – choose keep.

You should see the folder downloading in the bottom left hand corner of your screen

Once downloaded click on the folder

A security warning may appear. If so Click “Run”

An application install window will appear. Choose “Continue”

The installation of the app will begin.

A login window will appear

Type in your username and password

Copy the address of where the java file is stored on your machine and paste it in the box entitled: Java Path

On Windows 7 operating systems do the following:

My Computer
C Drive
Program Files (x86)
Java
Bin
Copy address as text

Paste into java path box

Type \java.exe after the pasted path

Click Save

Your visitor barcode app has now been installed. You can now use any barcode reader to check in or out your visitors. This will save you time in a busy reception.

How to Install the Visitor Notifier App

Click on the second icon in from the right – the down arrow

Click on the appropriate visitor notifier option depending on whether you have a windows or a mac operating system

The app will begin to download and you should see the folder downloading in the bottom left hand corner of your screen

Once downloaded click on the folder

An application install window will appear – choose install

Then - Choose Continue

The application will begin to install

A login box will appear in the top left hand corner of your screen

Type in your username and password and choose where you would like the visitor notification message to display

Press Save

The Visitor Notification function has now been installed

A notification pop up such as the one seen here will appear when a visitor of yours checks in or checks out.

How to Print the Fire and Evacuation List

Click on the fire and evacuation icon on the top left of the screen that looks like a siren

You will then be able to choose which sites and which locations you wish to generate a fire list for

Click “Yes” when asked to print the fire list. This will generate a pdf of the complete fire list

Select printer and click print

The fire and evacuation list will now be printed

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ACTontime

How do I ensure I have the latest version of ACTontime?

As our software is based on the cloud, you'll always automatically be running the latest version of ACTontime.

Do I have to buy a copy of ACTontime for each of my offices?

No. ACTontime easily expands to include multiple offices and locations. The only thing you'll have to pay for is any additional terminals you may want to use to gather time and attendance data for your system.

How is ACTontime charged?

The fee for ACTontime is calculated each month by the number of employees active on the system, so you're only ever paying for what you need.

Does ACTontime integrate with my payroll software?

We're integrated with some of the top payroll companies in use today, and we're adding more every month. To see if your system is integrated, please contact us today.

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