How can we help

Frequently Asked Questions


How to Check In a Visitor

First of all we click on the visitor console button which is the icon second in from the left that looks like a group of people

Open the Scheduled visitors tab and find the visitor you would like to check in

Double click on the visitor

This will bring the visitor onto the schedule visitor screen on the right.

At this stage a visitor card number should be allocated to the visitor if necessary.

You now have three options, you can;
Prepare Badge: This will print the visitor badge in preparation for the visitors arrival. This will help avoid delays in a busy reception. When the visitors badge has been prepared, the visitors name will drop down into the “Badge Prepared” tab shown here.

Secondly, Check In – Print Badge: This will check the visitor in and print the visitor badge simultaneously. This is to be used when a badge has not been prepared for the visitor ahead of the visitors arrival or when a photograph of the visitor is needed prior to printing the badge.

And Finally, Check In: This will simply check the visitor in immediately. It is to be used when the visitor badge has been prepared or when the receptionist does not wish to issue a visitor badge.

When the visitor is checked in the visitors name will drop down into the “on site” tab.

The visitor is now checked in.

Why can't I edit a visitors details after I print their badge?

Once you've printed the badge, the system won't allow you to edit the visitors details, this is to ensure there isn't a badge created with details that don't match a visit in the system. This is especially important for security reasons, where a badge would then not match an entry on the system if checked by security.

How to Check Out a Visitor

Click on the visitor console button, the second button in from the left that looks like a group of people

Open the onsite tab in the visitor console screen

Double click on the visitor that you wish to check out

This will bring the visitor into the “schedule visitor” screen on the right.

Click on the “Check Out” button

The visitor will then be checked out and the visitors details including their check out date and time will move into the “checked out date/time” tab below

The visitor has now been checked out and the visit details can be reviewed at any time using the visitor history function.

How to Add new Hosts

Click on the staff management icon, this is the icon that looks like a building

The staff management window will appear

In this window you can search for hosts using the filter options


You can add new hosts by filling in the hosts details at the bottom of the window here

Tick the appropriate box in order to give the host access rights depending on whether the host is a “reception user” or an “administrator”.

Be advised not to give administrator rights to the new host unless they should have full access to ACT cloud visitor software.

A reception user will not have access to “Visitor History”, “Staff Management” or settings screen options. They will only be allowed to schedule, prepare visitor badges, check in and check out visitors.

Click the add button on the bottom left hand corner of the screen.

The new host has now been added.

How to View the Visitor History Log

Click on the magnifying glass button

The visitor history window will appear

This window contains the details of the visitor and their visit for all visitors that have checked in

You can scroll down through the list of visitors


You can use the search function

Simply type in the details of the visitor you are searching for and press the filter button

All relevant search results will appear

You can print the visitor history details or export them to excel

Double click on the visitor you wish to see further details for.

see all


How is ACTontime charged?

The fee for ACTontime is calculated each month by the number of employees active on the system, so you're only ever paying for what you need.

How do I ensure I have the latest version of ACTontime?

As our software is based on the cloud, you'll always automatically be running the latest version of ACTontime.

Do I have to buy a copy of ACTontime for each of my offices?

No. ACTontime easily expands to include multiple offices and locations. The only thing you'll have to pay for is any additional terminals you may want to use to gather time and attendance data for your system.

Does ACTontime integrate with my payroll software?

We're integrated with some of the top payroll companies in use today, and we're adding more every month. To see if your system is integrated, please contact us today.

see all

Get in touch to find out how ACTcloud can help you.

Contact Us